Sunday, February 15, 2009

No Internet = Bitch

I realized I could be quite bitchy when I can't get online at a hotel.

I called tech support one time on the first night (13th). The guy was pretty helpful, but couldn't help me (so not so helpful), but said he'll move the ticket up to tier 2 tech support.

I wait for the call, but no call.
And I fall asleep.

Next day, I have a message on my hotel phone. Tier 2 tech support person called, and wanted to know if it was fixed or to call back. So I call back, and the tier 1 person tries to help me again, but nothing gets fixed.

I take my laptop to ORG staffer's room to see if I can connect there. No problem, I can connect. Hmmm.

So I head back to my room & call tech support again. They transfer me to tier 2 immediately. The guy tries a few things, but can't get it to work. Says he'll send it up to tier 3 (how many tiers are there?).

Meanwhile, I call the hotel front desk to see if I can change rooms. They don't have any rooms for the night (14th), but will have one in the morning. But they said they'll send a technician to the room.

Technician comes to check the line & it's okay. He tells me to call tech support again.

So I call them back to talk to tier 2 support again. This time demanding that I need to get online TONIGHT (and letting them know I can't get another room). They promise to call back before 2am, but I collapse around 1am. But no call. Before I collapse, I demand that the hotel prepare a new room for me tomorrow & that I'll drop off my keys and stuff around 8am.

And now today.
I turn in the key, tell them to have a new room ready for me in the evening. And I come back at night, get a new room, test out the internet... I can connect, but it's not letting me log in. Argh!

So I call tech support again.
Although I finally connected, so I'm not leaving this room anymore.

But I'm sure going to write a review about this on Yelp and TripAdvisor. Grr!

PS. Uploading photos isn't working on anything. Gmail, Flickr, AVice. I have to wait until I get back to LA to upload my bad photos? Grr!

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